PatientFocus, an innovative medical billing company with enhanced patient billing services, today announced it has extended its agreement with Choice Medical, Inc., a specialty medical products distributor. The ongoing partnership will provide Choice Medical patients access to Patient Focus’ suite of patient-pay account management services.
Launched in 2002, Choice Medical is a specialty distributor in the orthopedic, neurosurgical and orthotic markets. The Knoxville, Tenn.-based company has experienced tremendous growth since its inception and boasts a broad client list representing 80 manufacturers in 10 states with more than 100 combined accounts including hospitals, physician offices and surgery centers.
Nashville, Tenn.-based PatientFocus deals exclusively with patient-pay collections after insurance and before bad debt. Functioning as an extension of a client’s billing office, the company provides patients with flexible, interest-free payment options without a credit check. PatientFocus manages 100 percent of patient communications, including statements, inbound and outbound telephone follow-up and online payment options.
“We continue to be impressed with Patient Focus’ emphasis on customer satisfaction during the billing process,” said Jennifer Monroe, Director of Billing Services of Choice Medical. “The continuation of our companies’ relationship is indicative of our shared goals of excellent customer experience through high quality service and convenient, flexible payment options.”
PatientFocus currently provides Choice Medical’s patients with access to its financial counselors and allows those patients to select payment plans online via their smartphone or computer. They can pay over time, interest-free, in a variety of ways, including check, credit card, bank draft and Health Savings Account.
“We enjoy working with Choice Medical because we share the same values: integrity, transparency and customer satisfaction,” said David E. Frederiksen, PatientFocus founder and CEO.“PatientFocus is thrilled to continue our partnership and remains committed to helping Choice Medical maintain its success by facilitating the billing and payment process.”
About Choice Medical
Choice Medical, Inc., based in Knoxville, Tenn., is a specialty distributor in the orthopedic, neurosurgical and orthotic market. Since its 2002 launch, Choice Medical has experienced tremendous growth in orthopedic products, durable medical equipment and third-party billing programs, and sports medicine bracing. The company represents more than 80 manufacturers in 10 states with over 100 combined accounts including hospitals, physician offices and surgery centers. Choice Medical is accredited by the Accreditation Commission for Health Care.
PatientFocus, Inc., based in Nashville, Tenn., is a medical billing company focused exclusively on self-pay and patient-pay accounts after insurance and before bad debt collections. The company functions as an outsourced extension of its clients’ billing offices, providing every patient flexible, interest-free payment options without a credit check. PatientFocus manages 100 percent of patient communications, including statements, inbound and outbound telephone follow-up and online payment options.