PatientFocus Eases Financial Stress in Healthcare Industry with Accounts Receivable Cleanup

Healthcare providers seeking to update their back office functions to comply with ongoing legislative reform are turning to PatientFocus, Inc. to help them clean up and reconcile their accounts receivable.

Providers are being pressed to integrate new EHR/EMR systems as required by meaningful use regulations. However, older legacy accounting systems are often not compatible with the newer EHR systems, leading to massive integration problems.  In many cases, providers are left with no option other than writing off the unpaid patient accounts within their former technology systems at a significant loss.

PatientFocus, a fast-growing and innovative healthcare billing company based in Nashville, Tenn., eases this process for providers and prevents them from needing to forgo valuable receivables. Leveraging its billing and customer service expertise, PatientFocus is able to assist providers with reconciling the old accounts, contacting patients, offering discounts and closing account balances.

“Assisting our clients by cleaning up and untangling their accounts receivable is becoming a major service line for our company,” said PatientFocus Founder and CEO David Frederiksen. “We provide a tremendous benefit to our clients as they go through the natural pains associated with upgrading their businesses.”

PatientFocus deals exclusively with patient-pay collections after insurance and before bad debt. Functioning as an extension of a client’s billing office, the company provides patients with flexible, interest-free payment options without a credit check. PatientFocus expertly manages 100 percent of patient communications, including statements, inbound and outbound telephone follow-up and online payment options.

“By helping our clients tackle this problem, without the need for write offs, we can take a lot of the sting out of complying with legislative reform,” said Frederiksen. 

About PatientFocus

PatientFocus, Inc., based in Nashville, Tenn., is a medical billing company focused exclusively on self-pay and patient-pay accounts after insurance and before bad debt collections. Operating as a branded extension of clients’ internal billing offices, PatientFocus leverages the latest data analytics, proprietary software solutions and compassion for patients to facilitate the self-pay billing process for both providers and patients. With our real-time analytics and predictive payment algorithms, as well as industry-leading online payment tools and friendly, flexible approach to customer service, PatientFocus ensures increased cash collections and improves overall patient satisfaction.

PatientFocus Extends Agreement with Choice Medical

PatientFocus, an innovative medical billing company with enhanced patient billing services, today announced it has extended its agreement with Choice Medical, Inc., a specialty medical products distributor. The ongoing partnership will provide Choice Medical patients access to Patient Focus’ suite of patient-pay account management services.
Launched in 2002, Choice Medical is a specialty distributor in the orthopedic, neurosurgical and orthotic markets. The Knoxville, Tenn.-based company has experienced tremendous growth since its inception and boasts a broad client list representing 80 manufacturers in 10 states with more than 100 combined accounts including hospitals, physician offices and surgery centers.
Nashville, Tenn.-based PatientFocus deals exclusively with patient-pay collections after insurance and before bad debt. Functioning as an extension of a client’s billing office, the company provides patients with flexible, interest-free payment options without a credit check. PatientFocus manages 100 percent of patient communications, including statements, inbound and outbound telephone follow-up and online payment options.
“We continue to be impressed with Patient Focus’ emphasis on customer satisfaction during the billing process,” said Jennifer Monroe, Director of Billing Services of Choice Medical. “The continuation of our companies’ relationship is indicative of our shared goals of excellent customer experience through high quality service and convenient, flexible payment options.”
PatientFocus currently provides Choice Medical’s patients with access to its financial counselors and allows those patients to select payment plans online via their smartphone or computer. They can pay over time, interest-free, in a variety of ways, including check, credit card, bank draft and Health Savings Account.
“We enjoy working with Choice Medical because we share the same values: integrity, transparency and customer satisfaction,” said David E. Frederiksen, PatientFocus founder and CEO.“PatientFocus is thrilled to continue our partnership and remains committed to helping Choice Medical maintain its success by facilitating the billing and payment process.”
 
About Choice Medical
Choice Medical, Inc., based in Knoxville, Tenn., is a specialty distributor in the orthopedic, neurosurgical and orthotic market. Since its 2002 launch, Choice Medical has experienced tremendous growth in orthopedic products, durable medical equipment and third-party billing programs, and sports medicine bracing. The company represents more than 80 manufacturers in 10 states with over 100 combined accounts including hospitals, physician offices and surgery centers. Choice Medical is accredited by the Accreditation Commission for Health Care. 
About PatientFocus
PatientFocus, Inc., based in Nashville, Tenn., is a medical billing company focused exclusively on self-pay and patient-pay accounts after insurance and before bad debt collections. The company functions as an outsourced extension of its clients’ billing offices, providing every patient flexible, interest-free payment options without a credit check. PatientFocus manages 100 percent of patient communications, including statements, inbound and outbound telephone follow-up and online payment options.

PatientFocus Enters into Agreement with Medical Supply Company Verus Healthcare

High-growth medical billing company PatientFocus announced today that it has entered into an agreement with Verus Healthcare. Through the terms of the agreement, PatientFocus will provide Verus its full range of billing services allowing patients access to flexible, interest-free payment options without a credit check.

Verus Healthcare, formerly known as CPAP Care Club, is a healthcare supply company located in Franklin, Tenn., specializing in respiratory, urological and other medical supplies. Serving over forty thousand patients across the country, the company has won competitive bid contracts in all 50 states for its products and has managed care contracts covering over 200 million patients in the U.S.  Verus has grown its patient base seven-fold over the last two years while maintaining a 99.2% patient satisfaction rating.

“Verus is committed to providing the highest level of service and customer satisfaction to our patients,” said Verus President Emmet Seibels. “Our partnership with a company like PatientFocus, who shares our vision, is evidence of that commitment.”

PatientFocus is a fast growing and innovative medical billing company focused exclusively on patient-pay collections after insurance and before bad debt. The company functions as an extension of a client’s billing office, managing 100 percent of patient communications, including statements, inbound and outbound telephone follow-up and online payment options.

“It is a tremendous honor for PatientFocus to be able to provide our services to an industry leader such as Verus,” said CEO and Founder David Frederiksen. “Our company is committed to providing the highest quality service to make the billing process easier and more effective for Verus and its patients.”

About Verus Healthcare
Verus Healthcare, Inc. is a health care supply company located in Franklin, Tenn. specializing in respiratory, urological and other medical supplies.  The company provides direct to patient services to tens of thousands of patients throughout the U.S. for their medical supplies through its national call center.  Verus Healthcare is one of a very select group of companies to win Medicare competitive bid contracts in all 50 states for its products, and the company has managed care contracts covering all 50 states and over 200 million patients in the United States.

About PatientFocus
PatientFocus, Inc., based in Nashville, Tenn., is a medical billing company focused exclusively on self-pay and patient-pay accounts after insurance and before bad debt collections. The company functions as an outsourced extension of its clients’ billing offices, providing every patient flexible, interest-free payment options without a credit check. PatientFocus manages 100 percent of patient communications, including statements, inbound and outbound telephone follow-up and online payment options. Online: www.patientfocus.com

PatientFocus Signs Agreement with Choice Medical

PatientFocus, a medical billing company providing enhanced patient billing services, today announced an agreement with Choice Medical, Inc., a specialty distributor of orthopedic, neurosurgical, orthotic and prosthetic product lines. The agreement will give Choice Medical patients access to Patient Focus’ suite of patient-pay account management services.

Since its 2002 launch, Choice Medical has experienced tremendous growth in orthopedic and spinal instrumentation fixation products, durable medical equipment and sports medicine bracing. The Knoxville, Tenn.-based company represents more than 80 manufacturers in 10 states with more than 100 combined accounts including hospitals, physician offices and surgery centers.

PatientFocus, based in Nashville, Tenn., focuses exclusively on patient-pay collections after insurance and before bad debt. PatientFocus functions as an extension of a billing office, providing patients with flexible, interest-free payment options without a credit check. PatientFocus manages 100 percent of patient communications, including statements, inbound and outbound telephone follow-up and online payment options.

“We’re impressed with Patient Focus’ emphasis on customer satisfaction during the billing process,” said Jennifer Monroe, Director of Billing Services of Choice Medical. “As a company, we are dedicated to successful patient communication to provide the best possible service to patients, physicians and hospitals. We’re excited to offer access to PatientFocus’ knowledgeable patient services team along with payment options that are convenient and flexible.”

PatientFocus will provide ChoiceMedical’s patients access to its financial counselors and allow patients to select payment plans online via their smartphone or computer. They can pay over time, interest-free, in a variety of ways, including check, credit card, bank draft, Health Savings Account and PayPal.

“Choice Medical is a dynamic company serving thousands of patients who require medical products associated with orthopedic, prosthetic and neurosurgical needs,” said David E. Frederiksen, PatientFocus founder and CEO. “We’re excited about working with Choice Medical because we share the same values: integrity, transparency and customer satisfaction. We look forward to helping create a patient billing process that is a positive, win-win proposition for all parties involved.”

About Choice Medical
Choice Medical, Inc., based in Knoxville, Tenn., is a specialty distributor in the orthopedic, neurosurgical, orthotic and prosthetic market. Since its 2002 launch, Choice Medical has experienced tremendous growth in orthopedic and spinal instrumentation fixation products, durable medical equipment and third-party billing programs, and spinal and sports medicine bracing. The company represents more than 80 manufacturers in 10 states with over 100 combined accounts including hospitals, physician offices and surgery centers. Choice Medical is accredited by the Accreditation Commission for Health Care. Online: http://www.choicemedinc.com

About PatientFocus
PatientFocus, Inc., based in Nashville, Tenn., is a medical billing company focused exclusively on self-pay and patient-pay accounts after insurance and before bad debt collections. PatientFocus functions as an outsourced extension of its clients’ billing offices, providing every patient flexible, interest-free payment options without a credit check. PatientFocus manages 100 percent of patient communications, including statements, inbound and outbound telephone follow-up and online payment options. PatientFocus is experiencing rapid growth and has more than tripled clients in the past year. Clients include many leading national healthcare corporations, such as Anesthesia Medical Group, e+CancerCare and Optimal Radiology. Online: www.patientfocus.com

PatientFocus, Formerly Known as PatientCredit, Announces Name Change and New Corporate Offices

Medical billing company PatientCredit has changed its name to PatientFocus, to better reflect its mission of “putting the patient first” and its exclusive focus on patient-pay. PatientFocus has tripled clients in 2012 and now serves more than 50 client sites in seven states. To respond to its rapidly growing client base, the company’s employee roster has grown three-fold, and the company has moved to new office space in downtown Nashville, doubling its square footage.

Serving as an outsourced extension of the health care billing office, PatientFocus provides full-service patient-pay account management (payments due after insurance and before bad debt) to hospitals, physician groups and other providers. PatientFocus offers every patient flexible, interest-free payment options without a credit check, and manages all patient communications: statements, inbound/outbound telephone follow-up and online payment options. Current clients include leading national healthcare corporations Anesthesia Medical Group, e+CancerCare and Optimal Radiology.

High-deductible health plans, higher co-pays, and coinsurance are the new normal, and most providers must now collect a greater percentage of revenue from patients (vs. relying solely on insurance). This trend shows no sign of slowing. Patient balances typically comprise 20 percent of the total bill, yet can be five times as difficult to manage and collect, creating a paradox of value for the billing office. This is where PatientFocus comes in.

“Healthcare providers appreciate PatientFocus because we bring the capacity and focus necessary to maximize the value of patient-pay receivables while freeing up time for the billing office to focus on larger insurance claims. Patients also appreciate the PatientFocus approach, which always features outreach from a financial counselor sympathetic to their concerns, knowledgeable about their bills, and willing to be flexible with payment plans that fit within their means,” explained David E. Frederiksen, PatientFocus founder and CEO.

PatientFocus alleviates the burden of managing patient-pay from the billing office, and provides a simple platform that not only answers patient questions in a way that reduces stress and confusion, but also increases patient satisfaction and enhances patient-pay revenues. The platform works seamlessly with any billing or EHR system.

“When PatientFocus handles all patient statements and communications, providers still maintain control of patient accounts but reduce the workload for the business office,” continued Frederiksen.

Leveraging technology to reach patients via text, email and post, patient outreach begins with client-branded statements that offer payment options in a clear and concise way and direct patients to a payment portal. Patients can select payment plans online via their smartphone or computer, and can always pay over time, interest-free, in any way they choose, including check, credit card, bank draft, Health Savings Account, and even PayPal.

Patients can also contact PatientFocus’ multi-lingual financial counselors via phone, text or online with any questions. Working directly from PatientFocus’ downtown headquarters, every counselor has insurance billing experience and is specially trained to treat patients with respect and understanding.

Funded with $1 million from veteran healthcare investors, PatientFocus is profitable, with the company’s revenues tripling since the beginning of 2012. Frederiksen launched the company in 2010 with Evan Austill, PatientFocus COO, fellow Vanderbilt University MBA graduate and co-founder.

The PatientFocus board comprises well-known healthcare executives and medical experts, including: Jim Lackey, founder and former CEO of Passport Health Communications and current CEO of EnableComp; Luke Simons, former managing partner of J.C. Bradford & Co.; and Dr. Rand Frederiksen, a cardiologist with more than 40 years of experience as a health care provider and managing partner for his physician practice group.

About PatientFocus
Located in Nashville, PatientFocus is a medical billing company focused exclusively on self-pay and patient-pay accounts after insurance and before bad debt collections. PatientFocus functions as an outsourced extension of its clients’ billing office, providing every patient flexible, interest-free payment options without a credit check. PatientFocus manages 100 percent of patient communications, including statements, inbound and outbound telephone follow-up, and online payment options. Online: www.patientfocus.com